BITHGROUP
  • 27-Nov-2017 to 26-Jan-2018 (EST)
  • Biometics (IBT)
  • Baltimore, MD, USA
  • Part Time

The Identity Services Customer Service Technician performs electronic fingerprinting functions according to the commercial, state, or federal customer's program requirements. This position is a trainee role and the incumbent will be introduced to various processes, taught how to operate various fingerprinting machinery, and trained to navigate through specialized computer software databases. This is for our DC and Baltimore Site at union station.

DUTIES

  • Provide superior customer service to internal and external customers
  • Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including computer hardware and software
  • Obtain successful customer fingerprint images and capture biometric information to meet or exceed program standards
  • Verify customer identity and scan required documents into database system
  • Successfully complete required biometric and data capture processes and paperwork on each customer
  • Adhere to all company and departmental employment policies regarding security and confidentiality
  • Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and requisitioning supplies
  • Other duties as assigned.

QUALIFICATIONS

  • Customer and Personal Service - Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Technology - Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry
  • Clerical - Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
  • Monitoring - Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
  • Integrity - Job requires ethics and honesty

Required Experience

  • High school diploma or equivalent degree
  • Minimum one (1) year applicable experience
  • Proficiency in Microsoft Office Suite is required
  • Previous experience processing credentials preferred
  • Some weekend work may be required
  • Must be at least eighteen (18) years old
  • Travel Requirement, Working Conditions and Physical Demands:

Travel requirement, such as:

Ability to travel in the tri-state area

Working Conditions, such as:

General office environment. The work area is adequately lighted, heated, and ventilated.

 

Physical Demands, such as:

Office environment where the employee may sit comfortably to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.

The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

BITHGROUP
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